Yesterday as I was giving a facial to a client she told me the most interesting story. She had made an appointment for a little refresher Botox. As they worked on her the practitioner pointed out several “flaws” in her face and that she had the solution right there in a bottle or two. As I am gazing down at her perfect face I’m thinking “what?where?why?” Let me remind you that this is my job to assess the condition of the skin. I’ve got all kinds of tools I can use but I didn’t even need to pull them out on this one. This was crazy talk! She has been taking extremely good care of her skin and it showed.
We’ve all been in a similar situation where a professional is telling us there is something wrong with the way we look. And when you look in the mirror you don’t see it. I would like to think that this is about helping but I am pretty sure that 80% of the time this is just about the sale. (big long sigh here) What you need to know is that the person didn’t start out this way and somewhere along the way a little eroded on the telling of the truth. Some of these big spas bring in a consultant to help them boost revenue and no one ever mentions the detail of TELL THE TRUTH. I sat in a meeting like this years ago for a salon and the consultant suggested that each time a customers came in they needed a new hair brush…..I spoke up and said “I was under the impression these where quality brushes we are selling…why would they need another one so soon?” I was labeled a troublemaker with a bad attitude.
With this type of sales they may make a sale right then but they will lose the confidence of the customer eventually which then means lost future sales, no referrals, oh and possibly their soul too. Beside being morally wrong, how are they going to remember that little lie the next time you’re in? They better write down all those “stories” so they can remember next time what they said. The truth is so much easier and in the long run is far more fulfilling.
Last word on this….Integrity. Has a nice sound to it doesn’t it?
|“One of the truest tests of integrity is its blunt refusal to be compromised.” Chinua Achebe|